CUSTOMER CARE (LAINGSBURG) REF
NO: DSD 97/2023
SALARY : R202 233 per annum (Level 05)
CENTRE : Department of Social
Development, Western Cape Government
REQUIREMENTS : Senior Certificate (Grade 12 or equivalent qualification); A minimum of 6
months customer care experience.
Recommendation: NGO experience.
Competencies: A good understanding of the following: Customer care;
Customer care surveys; Social welfare services; Internal and external
marketing and communication processes; Functions, programs and projects of
the Department of Social Development; Information in the Department of Social
Development domain; Communication (written and verbal) skills; Proven
computer literacy in MS Office packages; Sound organising and planning skills;
Conflict resolution skills; Ability to work under pressure and meet deadlines;
Negotiation skills.
DUTIES : Perform front desk services by receiving and referring clients; Provide
dispatch
call service; Ensure register is signed and accurately completed; Facilitate all
complaints and escalate accordingly; Compile a monthly local office report
regarding enquiries or complaints as well as walk-in statistics; Provide
information to clients regarding available services; Assist clients on how to
access services from the department; Render general administrative support
services and maintain a record system.
ENQUIRIES : Mr R Claasen Tel No: (044) 814 1687
SOCIAL WORKER:
SOCIAL WORK SERVICES (MITCHELLS PLAIN) REF
NO: DSD 99/2023
SALARY : Grade 1: R294 411 – R338 712 per annum, (OSD as prescribed)
Grade 2: R359 520 – R410 289 per annum, (OSD as prescribed)
Grade 3: R 32 348 – R500 715 per annum, (OSD as prescribed)
Grade 4: R530 010 – R647 325 per annum, (OSD as prescribed)
CENTRE : Department of Social Development, Western Cape Government
REQUIREMENTS : A formal tertiary qualification in Social Work (Bachelor of Social Work) that
allows professional registration with the South African Council for Social
Service Professions as Social Worker; Registration with the South African
Council for Social Service Professions as a Social Worker; Grade 1: No
experience; Grade 2: A minimum of 10 years appropriate experience in Social
Work after registration as a Social Worker with the South African Council for
Social Service Professions; Grade 3: A minimum of 20 years appropriate
experience in Social Work after registration
as a Social Worker with the South
African Council for Social Service Professions; Grade 4: A minimum of 30
years appropriate experience in Social Work after registration as a Social
Worker with the South African Council for Social Service Professions.
Recommendation: A valid (Code B or higher) driving licence. NB: People with
disabilities that restrict driving abilities, but who have reasonable access to
transport, may also apply. Competencies: Knowledge of the following:
Relevant legislation, policy and prescripts
(norms and standards); Supervision
framework for Social Workers; Knowledge and understanding of human
behaviour and social systems as well as skills to intervene at the points where
people interact with their environments in order to promote social well-being;
Social Work theory and interventions; Information and Knowledge
Management; Protocol and professional ethics; Social dynamics, work values
and principles; Developing and empowering others; Skills to challenge
structural sources of poverty, inequality, oppression, discrimination and
exclusion; The ability and competence to assist, develop, advocate for and
empower individuals, families, groups, organisations, communities to enhance
their social functioning and their problem-solving capabilities; The ability to
promote, restore, maintain, advocate for and enhance the functioning of
individuals, families, groups and communities enabling them to accomplish
tasks, prevent and alleviate distress and use resources effectively; Proven
computer literacy; Report writing skills; Self-Management skills; Good planning
and organisational skills; Presentation and facilitation skills; Client orientation
and customer focus; Understanding and ability to provide social work services
towards protecting people who are vulnerable, at risk and unable to protect
themselves.
DUTIES : Render a social work service with regard to the care, support, protection and
development of vulnerable individuals, groups, families and communities
through the relevant programmes (case work, group work and community
work); Attend to matters that results in or stems from social instability in any
form; Supervise and support social
auxiliary workers; Keep up to date with new
developments in the social work and social welfare fields; Perform all
administrative functions required of the job.
ENQUIRIES : Ms P Magadla Tel No: (021) 001 2674
