WORKS INSPECTORS: ELECTRICA / CONTACT CENTRE AGENT

WORKS INSPECTORS: ELECTRICAL REF NO: REFS/018138 (X2 POSTS)

Directorate: Maintenance
Sub Directorate: Maintenance and Work Inspections
SALARY : R241 485 per annum
CENTRE Head Office, Johannesburg

REQUIREMENTS : An appropriate recognized three-year National Diploma/ Degree in Electrical
or N3 with passed Trade Test and

Wiremans License plus a minimum of 1 year’
experience post qualification. Valid Drivers’ License. Computer literate.

DUTIES : Coordinate the provision of all personnel administration services on PERSAL.
To implement inspections on infrastructure projects and implement

condition
assessments. Prepare specifications for work. Develop bill of quantities.
Develop proposals on associated costs. Implement inspections on all building

projects. Implement condition assessments.
ENQUIRIES : Ms. Sissy Baduza Tel No: (011) 843 6792

CONTACT CENTRE AGENT REF NO: REFS/018199

Directorate: Contact Centre
SALARY : R241 485 per annum
CENTRE : Head Office, Johannesburg
REQUIREMENTS : Matric/Grade 12

Certificate plus a higher certificate in call centre/customer
service or equivalent qualification and a minimum of 0-6 months relevant

experience. Good interpersonal skills and communication skills (verbal and
written). Computer literacy, administrative, analytic, planning and

organizational skills. Ability to work under pressure and in a team.
DUTIES : Receive and process incoming calls. Provide effective resolution of queries or

complaints received from general public. Render one stop shop services.
Implement and maintain an accurate database. Perform administrative duties

as allocated by supervisor. Efficiently address queries. Use
telecommunications to acknowledge receipt of customer queries and provide
feedback of final outcome. Action

enquiries according to delegation level. Make
certain that daily and weekly monthly targets are met. Action enquiries

according to delegation level. Make certain that daily and weekly and monthly
targets are met. Escalate unresolved queries as per agreed work flow process.
Attend to customers efficiently by

understanding the nature of the query in
order to provide the appropriate response. Attend to enquiries within specified

turnaround time. Follow up queries sent to the back office/business section and
provide feedback to the customer regarding the outcome of the enquiries

where relevant and necessary.
ENQUIRIES : Ms Semakaleng Mabotja Tel No: (011) 355 1005

SENIOR PERSONNEL OFFICER: ESTABLISHMENT CONTROL AND
SYSTEMS REF NO: REFS/017732 (X4 POSTS)

Directorate: HRTS
SALARY : R202 233 per annum
CENTRE : Head Office, Johannesburg
REQUIREMENTS : Grade 12 Certificate. Sound knowledge of Establishment

Administration and
Human Resource policies; the interpretation and implementation thereof. Good

knowledge on PERSAL. Good interpersonal skills and communication skills
(verbal and written). Knowledge of Microsoft office. Ability to work under

pressure and in a team. A valid driver’s license will be an advantage.
DUTIES : Provide all establishment administration services on PERSAL. Align PERSAL

with the approved post establishment. Creation of posts according to the
approved post establishment and organisational structure. Verify the

correctness of post establishment changes. Ensure the correct placement of
employees. Identify the organisational and establishment gaps, problems and

needs to be investigated and proposed corrective measures. Assist with THRS
policy matters. Deal with all establishments related queries.

ENQUIRIES : Ms Grace Majola: Tel No. (011) 843 6823